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Merchandise delivery policy
We want to
make sure your commercial plumbing purchase is completely
satisfactory. With that goal in mind, here are a few guidelines
to go by in taking delivery of commercial plumbing products
purchased from this site.
Firstly, please,
DO NOT sign the freight bill until you have:
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Inspected the carton / merchandise for damage.
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Notated any damage on the freight bill.
After you have completed these two
critical steps, your options are to:
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Sign the freight bill.
or
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Refuse
the merchandise.
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Damaged Goods
(Note: Please keep the merchandise and the
original packing!)
If damaged merchandise was delivered by
UPS:
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Alert the delivery
driver to the damage.
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Call UPS at
1.800.742.5877 to file a claim.
If damaged merchandise was delivered by another
LTL
(less-than-truckload) freight
carrier:
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After you have notated the damaged product on the
freight bill, keep a copy of the freight bill and
request the driver to give you the phone number of the
freight line, so you can file a claim.
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Follow their instructions. They will work with you
to resolve the claim.
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Contact us at
1.866.977.2537 to order a
replacement product or go online and order.
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