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Conditions of Use • Privacy • Delivery • Return • Warranty • Special Order • Pricing • Sales and Use tax PRODUCT RETURN POLICY ******Wallingford Sales Company is bound by the terms of the
Bradley RMA Policy****** Do not return damaged merchandise to us or the manufacturer. You must follow the procedure below. If damaged merchandise was delivered by UPS: 1. Let the delivery person know and Call UPS @ 1-800-742-5877 to file the claim If damaged merchandise was delivered by LTL freight carrier: 1. After you have notated the damaged product on the Freight bill, keep a copy of the freight bill and request the driver to give you the phone number of the freight line so that you can file a claim. 2. Follow their instructions, they will work with you to resolve the claim. 3. Contact us at 1-866-977-2537 to order a replacement product or go online and order. Return of a product (Our mistake!) Even contrary to our best efforts, we make mistakes! (Just ask my wife!) If you should receive the incorrect product and it is our mistake, please: 1. Call us at 1-866-977-2537. 2. We will issue you a RGA Number (Returns Goods Authorization Number). This number must appear on the shipping label for us to know who to give credit to. 3. We will instruct you how to ship the product back and where to ship it to. In these cases we will pay for the freight back and will credit you the full amount of your purchase price plus freight. 4. Product must be new, in the original manufacturer’s box with all packing, complete and unused with all parts to have credit issued. 5. We will ship you the proper product. Return of a product (Your mistake!) Yes, it’s true, we all make mistakes! If you made an error when ordering, and wish to return the item, please: 1. Call us at 1-866-977-2537. 2. We will issue you a RGA Number (Returns Goods Authorization Number) This number must appear on the shipping label for us to know who to give credit to. 3. We will give you instructions as to where to return the merchandise to. Even though we stock most of the products offered, some products ship from the manufacturer and these may need to be returned to them. 4. You will need to ship the product back “insured” on the carrier of your choice. Insuring the product benefits you in the case of damage or if the carrier should lose your product. Please send is a copy of the return tracking information. We cannot issue credit on damaged items or items we do not receive. 5. All returns will incur a 25% restock fee. So you will be credited the price of the product less shipping/handling cost and the 25% restock fee.
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