-The receiver is responsible to check the water heater for damage, whether it is apparent or concealed. If damaged, the damage must be notated on the bill of lading, signed and dated by the receiver. If damage is extensive to where the water heater cannot be installed the water heater must be refused. Be sure to take pictures of the damaged heater, the box and the information rating plate on the water heater and forward to us. If the water heater damage is not notated on the bill of lading, then the receiver is responsible to file the claim with the carrier and pay for another water heater.
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