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Conditions of Use • Privacy • Delivery • Return • Warranty • Special Order • Pricing • Sales and Use tax Errors on Our SitePrices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Wallingford Sales Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wallingford Sales Company will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Wallingford Sales Company Return Policy Our Commitment To Privacy Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. The Information We Collect This notice applies to all information collected or submitted on the Wallingford Sales Company website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: • Name • Address • Email Address • Phone Number • Credit/Debit Card Information On some pages, you can submit information about other people. For example, if you order a product on behalf of another party and want it sent directly to that party, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: • Name • Address • Phone Number The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design website. We also use the information to accurately identify our market demographic. For example, we may collect information on the gender of individuals who filled out an order or registration form. We do not disclose any information that would identify them as individuals. Our Commitment to Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We never store credit or debit card numbers after a sale is complete. Sales and Use Tax: Wallingford Sales Company is licensed to collect sales tax only in the state of Arkansas. You, the customer, may be required by your state to report your purchase of products from Wallingford Sales Company, i.e. www.wallingfordsales.com for the purpose of state sales/use tax collection. Product Pricing and Availability: 1. Due to market fluctuations, and changes from the manufacturers, our pricing is subject to change. 2. Even though most items will ship within 24 hours when shipped from our warehouse, some items that ship from the manufacturer may take longer. Please allow sufficient time for processing your order and delivery. Wallingford Sales Company or its employees or vendor partners are in no event liable for shipment of delivery times of products ordered. Special and/or Custom made products If you should need a special or custom made product, (such as toilet partitions or certain water heaters) you will be required to: 1. Submit product specs desired, and in the case of toilet partitions, complete drawings. 2. Once you have accepted our price, you will be required to sign and return to us a “special order” form which will list the product, terms and ship to point. 3. On certain items, a deposit may be required. 4. Once ordered, these products are non-cancelable, non-returnable and non-refundable. Product Warranty: 1. We have printed the manufacturer’s warranty policy for the item you have purchased on this site. 2. The products manufacturer will be responsible for honoring their warranties. 3. If a product proves to be defective during the warranty period, contact the manufacturer’s customer service department. 4. Please feel free to contact us at 1-866-977-2537 for help. Product warranty disclaimer: Wallingford Sales Company disclaims all other product warranties, including any implied warranty for merchantability or fitness for a particular purpose and will not be responsible for consequential damages. All products must be installed according to manufacturer’s specifications. Merchandise Delivery Policy: DO NOT sign the freight bill until you have: 1. Inspected the carton/merchandise for damage and 2. Notated any damage on the freight bill NOW YOU MAY: 3. Sign the freight bill 4. Refuse the merchandise Product Return Policy: Damaged Goods Note: Keep the merchandise and the original packing! Do not return damaged merchandise to us or the manufacturer. You must follow the procedure below. If damaged merchandise was delivered by UPS: 1. Let the delivery person know and Call UPS @ 1-800-742-5877 to file the claim If damaged merchandise was delivered by LTL freight carrier: 1. After you have notated the damaged product on the Freight bill, keep a copy of the freight bill and request the driver to give you the phone number of the freight line so that you can file a claim. 2. Follow their instructions, they will work with you to resolve the claim. 3. Contact us at 1-866-977-2537 to order a replacement product or go online and order. Return of a product (Our mistake!) Even contrary to our best efforts, we make mistakes! (Just ask my wife!) If you should receive the incorrect product and it is our mistake, please: 1. Call us at 1-866-977-2537. 2. We will issue you a RGA Number (Returns Goods Authorization Number). This number must appear on the shipping label for us to know who to give credit to. 3. We will instruct you how to ship the product back and where to ship it to. In these cases we will pay for the freight back and will credit you the full amount of your purchase price plus freight. 4. Product must be new, in the original manufacturer’s box with all packing, complete and unused with all parts to have credit issued. 5. We will ship you the proper product. Return of a product (Your mistake!) Yes, it’s true, we all make mistakes! If you made an error when ordering, and wish to return the item, please: 1. Call us at 1-866-977-2537. 2. We will issue you a RGA Number (Returns Goods Authorization Number) This number must appear on the shipping label for us to know who to give credit to. 3. We will give you instructions as to where to return the merchandise to. Even though we stock most of the products offered, some products ship from the manufacturer and these may need to be returned to them. 4. You will need to ship the product back “insured” on the carrier of your choice. Insuring the product benefits you in the case of damage or if the carrier should lose your product. Please send is a copy of the return tracking information. We cannot issue credit on damaged items or items we do not receive. 5. All returns will incur a 25% restock fee. So you will be credited the price of the product less shipping/handling cost and the 25% restock fee. Non-Returnable Items: 1. Product that has been installed. 2. Products that are “special-order” and/or custom-made products (such as toilet partitions). 3. Products that are not new. 4. Products not returned in the original manufacturer’s box with all packing. 5. Products missing parts. 6. Products not in perfect condition and working order. 7. Products not returned within 30 days of receipt. 8. Products stated as non-returnable. 9. Items that have a shelf life (such as emergency eye-wash chemicals). 10. Damaged items. File a claim with your carrier, they will reimburse you. 11. Products not ordered from us.
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